Send us an email (firstname.lastname@example.org) and describe the kind of damage that the item has incurred. Pictures are appreciated and help us assess whether the damage was because of the delivery process, or if it was a manufacturing defect that slipped through our quality control. However, pictures are not required if a description of the damage is covered.
Once we confirm the reshipment, a replacement will be sent out within 2 business days.
When a replacement is sent out, you will receive a shipment notification email like when the original order was sent.
If the damaged item was a limited release or is no longer available for sale, we can only send a replacement if there is extra stock left in the warehouse. If there is no back stock, then we will let you know and provide a refund of the item and shipping fee.