We are able to offer a refund or a replacement of part of or the whole order (shipping fees are non-refundable) up to 6 months after the order date. After 6 months has passed, the order is archived and we can no longer set up a refund or a replacement.
Articles in this section
- How long does my order qualify for a refund or replacement?
- A part of my order was missing, what can I do?
- I need to cancel my order, what do I need to do?
- I received the wrong item in the mail, what can I do?
- I ordered the wrong size/color/item by mistake! Can I return it?
- My order never showed up! Where is it?
- I received a damaged item. How do I get a replacement or refund?
- What is your refund/return policy?