If you ordered an item but have not yet received a shipping notification, there are a couple of things you'll want to check before emailing us:
- Is your item a pre-order or on backorder? Check the product page to see if the item you ordered is part of a pre-order, or is possibly on backorder at the moment. If you ordered anything else alongside a pre-order or backorder item, or multiple pre-order/backorder items together, it will be shipped when the last product is available.
- Did the shipment email get sent to spam? Some email clients get picky, and an automated email like the one from our servers can get caught and put into spam.
If you live in the United States, shipping generally takes 7-10 business days. International orders can take anywhere from 2-6 weeks, depending on your location. Unfortunately, delays can happen from time to time that are simply out of our hands.
Please be patient and try contacting your postal or customs office to see if they have it.
If your order does not arrive within the above specified timeframes, email firstname.lastname@example.org.